Return & Exchanges
We want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.
You may request a return or exchange within 7 days of receiving your order.
Eligibility for Returns
To be eligible for a return or exchange:
- Items must be unused and in original condition
- Items must be returned with original packaging
- Proof of purchase (order confirmation) is required
Items that show signs of wear, damage, or alteration may not be accepted.
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns on:
- Worn or used eyewear
- Items without original packaging
- Final sale or clearance items (if applicable)
Exchanges
If you received a defective or incorrect item, we’ll gladly replace it.
Please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.
Return Process
To initiate a return or exchange:
- Contact us at [your email] with your order number
- Our team will review your request and provide return instructions
- Ship the item back to the provided address
Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- In case of defective or incorrect items, we will cover the replacement
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Need Help?
If you have any questions, feel free to reach out to us at [your email] — we’re always happy to assist.